Do you add sales tax on my purchases?
There is no state sales tax on all purchases.

What is your return policy?
Please see our return policy for more information.

Is my credit card and personal information secure on your site? uses the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it.

Do you take order by the phone?
Yes, call us at (800) 519-3128 (US only) during 9:30 am – 4:45 pm (EST), 5 days a week except public holidays, and we will be happy to assist you. You can also fax your order to 412-202-7106 with your order and payment information. We also accept paypal payment. If you are a customer based overseas, you can still submit your order online.

Do you gift wrap your products?
No. We do not offer gift wrap service at this time.

The item I want is out of stock. Can you help?
Yes, we will be very glad to help. Just email us and let us know what you are searching for.  We can place a pre-order for you.  We try to maintain stocks for all items at all time.

Do you have a store? is an online store, open 24/7. We are headquartered in Pittsburgh, Pennsylvania, and we now ship all orders from Pittsburgh to locations all over the globe. We have retailers carrying our products throughout the world. For more information, click on "STORE LOCATOR" (launching soon!)